Help and contact
Answers to the questions we get asked most often. And if yours isn't here, write to us!
Frequently asked questions
Do I have to pay to make progress?
No. Progress and content are never locked behind microtransactions: everything is earned by playing. And there are no ads.
Do I need an account to play?
No. You can play without an account: your game then stays on your device. An account lets you pick up your game on another device and enjoy friends, the leaderboard and the co-op.
How do I get my game back on a new phone?
Sign in with your account on the new device: your progress is saved online. A game played without an account stays on the old device.
Which devices can I play on?
Plucky Pop is coming to iPhone and Android.
I'm out of lives, what can I do?
Your lives refill over time. If you like, the game can let you know when they're ready: this reminder is scheduled on your device and can be turned off in the settings.
How do I report a bug or suggest an idea?
In the game, use “Ton avis” (Feedback): your message reaches us with useful details (device model, screen, game context). You can also email us at stirringair@gmail.com.
How do I delete my account?
In the game: Profile (or Settings → Account), “Ton compte” (Your account) section, then “Supprimer mon compte” (Delete my account). All the steps, and what to do if you can no longer access the game, are on the Delete my account page.
What data does the game collect?
Only what's needed to save your game and run the social features, with no ad tracking. It's all detailed in our privacy policy.